November 16, 2012

Facebook is Changing

Today's TechCrunch article from Robin Grant confirms what all of us marketers have been talking about for awhile...that fewer and fewer people are actually seeing our Facebook posts! For all those people who were engaged enough to "like" our page?  Too bad, because our posts are not showing up in their feed anymore....

But I'm not wringing my hands, or gnashing my teeth.  I get it.  I get why Facebook is doing this.


From a consumer experience perspective, the content in the user's stream needs to be compelling and relevant. But, perhaps more importantly, this provides Facebook increased opportunities for monetization.


As a marketer and business executive, I can't get mad at Facebook for this.  Facebook is a public company - it needs to be showing its investors regular, "up and to the right" movement of its top line revenue each and every quarter.  


So now it means I will likely need to pay to insure my content is seen by my target audience on Facebook.  And I ask myself - is my target audience there?  Do I want my content there? Do I want my target audience to see and engage with and share my content there?   Yes, of course I do!  So, yes, I will invest to accomplish this.


How much will I invest?  Like everything else, that is determined by the business goals and the performance of the investment. Since social marketing has always been an integral part of the marketing strategy I plan to approach it the same way I would with any new idea - start with testing and increase investment as we learn what works.


So please, don't waste any more time or energy bemoaning how Facebook is changing.  Start with the fact that you know your target audience is there and you want to reach them there.  And then do what you do with every other media: allocate a test budget, review the results, optimize and repeat.